Coordinates service resources;

Assigns team members to project;

Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability;

Inputs project location to system;

Generates Work Order Documents, dispatches technicians, and notifies customers;

Responsible for customer interaction/satisfaction;

Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests;

Debrief service technicians after completion of each call;

Respond to all messages left overnight;

Maintain the dispatch board/schedule;

Forecast workload 2-3 days out;

Contact customers with “parts pending” status as parts are received for scheduling;

Follow up on all pending and recommended work with customer;

Maintain the maintenance agreements, including scheduling and staging of materials, database information;

Order parts as needed;

Update customer files as information is received from installations (extended warranties, equipment info, new customers);

Assist with service contract proposals for new customers;

Maintain customer history files in database;

Prepare paperwork for all manufacture warranty parts;

Update service database from service tickets;

Compare service timecards and work orders to service schedule;

Other duties as assigned;

Flexibility to work overtime/weekends, as required.